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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) MySalesGuide
B) HP Attach Widget
C) HP Cirrus
D) HP Care Pack Central

2. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
B) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
C) HP Custom Contractual Services are linked to one hardware serial number.
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

3. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 32%
B) 18%
C) 92%
D) 58%

4. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Tracking and Recovery Services
B) Defective Media Retention
C) Asset Tagging
D) Installation

5. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) HP Care Pack Services (next business day or same day)
B) Accidental Damage Protection
C) Travel Services
D) Maintenance Kit replacement for printers

Solutions: