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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?

A) One
B) Four
C) Five
D) They can define how many they need.

2. Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?

A) Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.
B) Host three sessions to accommodate various time zones throughout the week of March 1st.
C) Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.
D) Host three sessions at various times of the week prior to the March 1st launch.

3. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who leads your IT department?
B) Who is responsible for Slack policies & settings decisions?
C) Who is responsible for communication and learning decisions?
D) Who are your Slack superusers?

4. Which discovery question will best help you understand your client's security concerns and guidelines?

A) What user support model does your organization use today to answer IT and Slack-related questions?
B) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
D) Which internal teams collaborate most frequently in your current organization?

5. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help_it
B) #help-it!
C) #help-it
D) #HELP-IT

Solutions: