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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A consultant has is encountering an issue when configuring Nonprofit Cloud Case Management and wants to know if it is a documented issue.
Where should the consultant look first to confirm if it is a known product issue?

A) AppExchange
B) Trailblazer Community
C) Salesforce Trust Site
D) Salesforce Help

2. A consultant is migrating historic donation records into a nonprofit's Salesforce org. Many of these donations were paid in multiple installments.
What should the consultant do to correctly match the Payments to the Opportunities?

A) Delete the automatically created payments.
B) Set the Stage field to "Closed Lost".
C) Change the Opportunity record type to an excluded value.
D) heck the Do Not Automatically Create Payment field.

3. A nonprofit needs more insight into why some corporate sponsorships are closing and why others are lost. They want to evaluate information including pipeline value, number of opportunities. Pardot score, win/lost percentage, stage value, and a table of opportunities. The system admin wants to deploy a solution quickly.
Which solution should a consultant recommend?

A) Salesforce Reports
B) Insights Platform Data Integrity
C) B28 Marketing Analytics
D) NPSP Advanced Mapping

4. The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.
How should the consultant create this report?

A) Use the Opportunities report type. Add a cross filter for Contacts with Board Member = TRUE. Summarize the Total Gifts this Year and Soft Credits this Year fields.
B) Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Add a cross filter for Opportunities with Soft Credits. Group results by Giving Totals.
C) Use the Opportunities report type. Add a field filter for Contacts with Board Member = TRUE. Group results by the Total Gifts this Year and Soft Credits this Year fields.
D) Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Include the Total Gifts this Year and Soft Credits this Year fields.

5. A nonprofit has employed a contract developer for work involving objects that contain personal and personally identifiable information. The contractor is working in a full copy sandbox.
What should the consultant recommend to ensure the contractor is unable to access this sensitive data?

A) Encrypt all fields containing sensitive data with Classic Encryption.
B) Implement Salesforce Data Mask and mask the sensitive data.
C) Configure the contractor's Profile to prevent access to the sensitive data.
D) Implement Salesforce Shield and apply it to the sensitive data.

Solutions: