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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: NPSP Configuration and Development | 25% | - Affiliations Configuration - Account Model Configuration - Contacts and Households - NPSP Settings and Preferences - Data Model Design for Nonprofits - Relationships Management |
| Topic 2: Solution Design and Implementation | 20% | - NPSP Best Practices - Customization vs Configuration Decisions - Data Migration Strategies - User Adoption and Training Planning - Requirements Gathering - Integration with External Systems |
| Topic 3: Donations and Fundraising Management | 20% | - Grant Management - Donations Batch Processing - Opportunity and GAU Configuration - Recurring Donations (Recurring GAU) - Donation Management - Payment Methods and Processing |
| Topic 4: Analytics and Reporting | 15% | - Rollup Summary Fields - Reports and Dashboards for Nonprofits - Nonprofit Reporting Templates - Success Metrics Definition - Custom Report Types |
| Topic 5: Constituent Management | 20% | - Relationships and Groupings - Household Management - Segmentations and Campaigns - Affiliations and Memberships - Contact and Organization Records |
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
A nonprofit customer wants to have the status for a Campaign Member on a fundraising campaign automatically update when a donation is received from that Contact.
What should the consultant recommend?
- A. Create an Apex Trigger to update the Contact's Campaign record.
- B. Enable Automatic Campaign Member Management in NPSP settings.
- C. Use Process Builder to update the Contact's campaign member record.
- D. Create a workflow rule that updates the Campaign Status when an Opportunity is created.
Correct Answer: B 🗳️
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The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation. The development director wants a report to show who the solicitor is for each donor.
Which report type does the system admin need to use to create the requested report?
- A. Accounts with Contact Roles and Household
- B. Opportunities with Contact Roles
- C. Contacts with Relationships
- D. Opportunities with Partial Soft Credits and Contacts
Correct Answer: D 🗳️
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An international nonprofit organization works across six different countries in Europe and Afric a. The organization relies heavily on volunteers in each country to support its work and wants volunteers to be able to sign up for volunteer jobs on its website.
What is a consideration when setting up Volunteers for Salesforce given this context?
- A. Remove the Start Time and End Time fields from the website template and put the times in the description in the local time zone.
- B. Set the Volunteer Job's Website Time Zone field value to the time zone in which the job will take place when creating Volunteer Jobs.
- C. Add text to the Volunteers for Salesforce website informing all volunteers that all time for volunteer jobs and shifts is shown in the time zone of the headquarters and they need to convert the time to their local time zone.
- D. Set up a different Site in Volunteers for Salesforce for each country and set the time zone for the Site to the local time zone so all events will appear as the correct time for the time zone.
Correct Answer: B 🗳️
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A nonprofit organization wants to integrate its event management system and Salesforce. The organization wants to automatically send event and event attendee data from its event management system and create Campaigns and Campaign Members in Salesforce on a daily basis. What should the consultant recommend?
- A. Export Campaign and Campaign Member information and import into the event management system
- B. Consider using a middleware tool to integrate the event management system with Salesforce
- C. Consider using Salesforce Connect
- D. Export event and event attendee information to the NPSP Import Template and import into Salesforce
Correct Answer: B 🗳️
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A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer i$ hitting governor limit errors on a particular job.
Which action should the consultant take to resolve the issue?
- A. Schedule that job to run more frequently.
- B. Decrease the batch size for that job.
- C. Increase the batch size for that job.
- D. Reschedule that nightly job.
Correct Answer: B 🗳️
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