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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which service is part of data and hardware protection?

A) Printer installation
B) Defective media retention
C) Maintenance kit
D) Onsite repair

2. What is true about HP Standard Contractual Services?

A) The HP Standard Contractual Services are annual services for multiple products on one agreement.
B) HP standard Contractual Services can provide special customer delivery requirements, such as project management.
C) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of hardware sale.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.

3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions:
1.Standard delivery requirements
2.Multi-vendor repair services
3.Multi-year contract
4.Quarterly payment
Which offer best matches this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Accidental Damage Protection

4. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh, and Apple?

A) Wider offering
B) Wider geographical coverage
C) Lower prices
D) Better security services

5. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select two.)

A) HP Standard Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Configuration Services
E) HP Custom Contractual Services

Solutions: