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SAP C-PXSUP-90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)

A) The time a computer needs to get ready for work.
B) The time taken to respond to priority 1 (very high) messages.
C) The time needed to display report data when running the report for the first time.
D) SAP will give a qualified response within a defined time.

2. What is the definition of Initial Response Time (IRT)?

A) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
B) The amount of time that a customer message has been the responsibility of SAP.
C) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
D) Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.

3. How can you access the ABAP Development Workbench? (Choose two)

A) Enter transaction code WORKBENCH
B) Choose Tools,ABAP Development Workbench in the SAP Easy Access Menu
C) Enter transaction code SE80
D) Enter transaction code ABAP_WORKBENCH

4. Which of the following features are supported by the SAP Note Assistant? (Choose two)

A) Creation of internal memos in customer messages
B) Checks if a given note can be implemented automatically
C) Automatic implementation of Java corrections
D) Implementation of any note that can be implemented automatically by an SAP Note

5. What is included in Enterprise Support? (Choose two)

A) Mission Critical Support
B) SAP Support Organization
C) Global Support Backbone
D) Implementation Roadmap

Solutions: