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SAP C_PXSUP_90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What are the characteristics of a perfect customer message? (Choose two)

A) The reporter has selected the correct SAP support center.
B) The problem description is a summary.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The message refers to only one problem.

2. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)

A) Upgrade
B) Up-to-date
C) Updating
D) Update

3. Which tools are suitable for analyzing a BATCH INPUT? (Choose two)

A) System Debugging
B) ABAP trace
C) Batch Input Monitor (SM35)
D) Update Debugging

4. What are key success factors in message solving? (Choose two)

A) At first, try to guess.
B) Put yourself in the customer's shoes.
C) Work without additional help.
D) Solve the customer's issue - no more and no less.

5. How can you get message updates from SAP? (Choose two)

A) Via e-mail
B) The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
C) Via SAP Service Marketplace
D) The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change

Solutions: