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Salesforce ED-Con-101 Exam Syllabus Topics:

Salesforce Certified Education Cloud Consultant Sample Questions:

1. The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?

A) Third-party app
B) Einstein Bots
C) Salesforce Maps

2. A school of engineering is interested in Salesforce. There are several other Salesforce environments across the university with varying degrees of usage and configuration. The university is largely decentralized where schools operate independently of each other and often in silos. There is high turnover in staff and leadership.
Which Salesforce environment strategy should the consultant recommend?

A) The school of engineering should have its own Salesforce environment.
B) The university should consolidate all of the Salesforce environments.
C) The school of engineering should initiate a Center of Excellence (CoE).

3. A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?

A) Course Connections with Academic Program
B) Program Enrollment with Contact
C) Education History with Account
D) Term Grades with Contact

4. A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?

A) Approximately two weeks after Salesforce.com releases
B) Approximately one month after Safesforce.com releases
C) Approximately one month before Salesforce.com releases
D) Approximately two weeks before Salesforce.com releases

5. A university wants a Salesforce solution that manages student applications and application reviewer assignments.
Which solution should the consultant recommend?

A) Case Management
B) Admissions Connect
C) Student Success Hub
D) Program Management Module

Solutions: