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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| SAP Customer Experience Architecture | - SAP CX solution integration landscape - Composable enterprise and CX strategy - End-to-end CX architecture principles |
| SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What can be maintained and customized for a Lead in SAP Sales Cloud?
A) Temperature and Origin
B) Status and Qualification
C) Status and Origin
D) Qualification and Temperature
2. How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
A) By generating artifacts for creating an integration flow in SAP Cloud Integration
B) By offering SAP methodology templates for creating integration strategies
C) By using a proposal service based on machine learning using crowd sourcing
D) By providing SAP advisory consultants to support customer go-lives
3. Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
A) Preference center
B) Login screen
C) Full registration screen
D) Lite registration screen
4. You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
A) Manufacture
B) Source
C) Sell
D) Plan
E) Deliver
5. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
A) SOAP
B) IDoc
C) RFC
D) OData
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: A,C,D | Question # 5 Answer: A,D |



