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Salesforce Certified Field Service Consultant Sample Questions:

1. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A) Global optimization
B) Customer First scheduling
C) Resource Schedule Optimization
D) Emergency scheduling

2. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Quantity and Unit of Measure are required when adding a Required Product.
B) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
C) Required Products must be added to both the Work Order and all Work Order Line Items.
D) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

3. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A) Candidates action
B) Book appointment action
C) Bulk dispatch action
D) Dispatch console

4. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A) Create a custom report.
B) Use the standard Service Report
C) Create a Process Builder to generate a report.
D) Use the standard Work Order email template.

5. Service resources at universal container UC frequently work in more than one serviceterritory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

A) Select working location enable primary on the working territories work rule
B) Remove the match territory work rule
C) Includes the match territory work rule
D) Deselect workinglocation primary on the working territories work rule

Solutions: