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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A) Locations define the maximum bandwidth allowed per all calls to and from locations.
B) Regions define the maximum bandwidth allowed per call.
C) Regions define the maximum bandwidth allowed per all calls to and from locations.
D) Locations define the maximum bandwidth allowed per call.

2. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
B) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
C) CTI Manager should only be enabled on call-processing subscribers.
D) CTI applications should be load-balanced across all CTI Managers in a cluster.

3. The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A) reporting with Cisco Unified Intelligence Center
B) providing CTI desktop functionality for agent state control
C) providing conference bridge for agent and supervisor calls
D) providing call-routing functionality based on real-time conditions
E) instructing queue points to play specific messages to callers

4. Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

A) An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
B) An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
C) An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
D) An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

5. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
B) Cisco Unified Contact Center Enterprise Siebel CRM Connector
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
D) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop

Solutions: