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Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 070-404

070-404
  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Sep 02, 2026
  • Q & A: 165 Questions and Answers
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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configuration Management Database (CMDB)- Service asset and configuration items
  • 1. CI classes and relationships
    • 2. Discovery and synchronization
      Topic 2: Security and Access Control- User roles and permissions
      • 1. Role-based access control (RBAC)
        • 2. Active Directory integration
          Topic 3: Service Catalog and Request Fulfillment- Service offerings
          • 1. Request offerings configuration
            • 2. Service request workflows
              Topic 4: Reporting and Data Warehouse- Reporting configuration
              • 1. SSRS integration
                • 2. Standard and custom reports
                  Topic 5: Deploying and Configuring System Center Service Manager- Installation and initial configuration
                  • 1. Service Manager management server setup
                    • 2. Prerequisites and system requirements
                      - Management packs configuration
                      • 1. Service Manager data warehouse integration
                        • 2. Importing and customizing management packs
                          Topic 6: Service Desk and Incident Management- Problem management
                          • 1. Problem record handling
                            • 2. Root cause analysis processes
                              - Incident management workflow
                              • 1. Incident lifecycle configuration
                                • 2. Work item templates and queues

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