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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What is the correct way to back-up the BIOS on HP desktops and workstations?

A) Execute the HP Setup Utility, and run the Save to Diskette or Replicated Setup feature to save to a 1.44 MB diskette or to another storage device that can replicate a diskette.
B) Run the HP BIOS Browser utility from the Windows command line to export the BIOS settings to an installed USB drive. The USB drive is automatically formatted and prepared for the BIOS recovery process.
C) Launch HP ProtectTools, run the BIOS back-up utility from the ProtectTools back-up options menu, and insert a USB drive into the computer. When the computer restarts, it saves the BIOS settings to the USB drive.
D) Configure the HP Backup and Protect suite to include BIOS backup in the System Configuration tab. This stores the latest successful boot BIOS to the boot block ROM in case of BIOS failure.

2. All HP commercial computers come with a basic software technical support warranty of what length?

A) The length of the hardware warranty
B) 1 year
C) 180 days
D) 90 days

3. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
B) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.

4. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?

A) Both have command-line interfaces to type the information into the CMOS.
B) Both are part of the BOIS update and can be run natively from the HP notebook.
C) Both can be loaded and run from a USB drive.
D) Both can be loaded and run from the command line while Windows is running.

5. Which HP business computer service tag item is no longer included on new HP notebook service tags?

A) SKU number
B) model key
C) serial number
D) product name

Solutions: