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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Increase the numbers of search terms.
B) Use the customer Id.
C) Use the search filter.
D) Use wild cards.

2. What is one of the roles of a Partner Services Advisor?

A) The dedicated point of escalation for level 3 support
B) The first point of contact for program and operational queries
C) Ramp-up assistant for the customer of the SAP PartnerEdge partner
D) Trainer for Support Enablement

3. What should the partner do when receiving a new message from an end user?

A) Recommend to the end user to install the latest patch.
B) Forward it to SAP and advise the end-user of the current situation.
C) Call SAP Support for suggestions.
D) Undertake the support Level 1 and 2 tasks corresponding to primary support services.

4. What are benefits of SAP Notes to the installed base? (Choose two)

A) They allow customers to find solutions for their own product issues.
B) One SAP Note can cover multiple technical issues.
C) They allow support consultants to quickly provide solutions for problems which have already been solved before.
D) SAP Notes inform customers about corporate strategy.

5. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Hardware Management
B) Discovery of corrective software packages
C) Automatic Deployment
D) Best practices for embedding third-party software

Solutions: