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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A) Define a Quick Action that creates a new Service Appointment record.
B) Define a Visualforce page that creates a new Work Order record.
C) Define a Quick Action that creates a new Work Order record.
D) Define a Visualforce page that creates a newService Appointment record.

2. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A) Resource Absences
B) Work Orders
C) Accounts
D) Work Types
E) Service Resources

3. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A) Work Order
B) User Territory
C) Service Territory
D) Service Territory Member

4. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Use work types to assign associated articles to work order.
B) Create a custom Mobile App that syncs articles based on service appointmentassignments.
C) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
D) Write a workflow that associates articles to work orders based on a picklist on thework order.

5. Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A) FSL Resource Permissions
B) FSL Dispatcher Permissions
C) FSL Agent Permissions
D) FSL Admin Permissions

Solutions: