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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the Agentforce Specialist set up to enable UC's sales team?

A) Call Insights
B) Call Summaries
C) Call Explorer

2. A Salesforce Administrator is exploring the capabilities of Agent to enhance user interaction within their organization. They are particularly interested in how Agent processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Agent directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users. How does Agent handle user requests In Salesforce?

A) Agent analyzes the user's request and LLM technology is used to generate and display the appropriate response.
B) Agent will perform an HTTP callout to an LLM provider.
C) Agent will trigger a flow that utilizes a prompt template to generate the message.

3. An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

A) Agent Settings
B) Plan Canvas
C) Event Logs

4. Universal Containers (UC) needs to capture and store detailed interaction data for all agents.
Which feature should help UC get a full view of the agent's behavior from start to finish, including reasoning engine executions, actions, prompt and gateway inputs/outputs, error messages, and final responses?

A) Agentforce Session Tracing
B) Agentforce Analytics
C) Utterance Analysis

5. Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?

A) Case Replies
B) Knowledge Replies
C) Service Replies

Solutions: