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Apple Macintosh Service Certification Sample Questions:

1. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty LCD panel
B) Faulty power supply
C) Faulty video card
D) Faulty optical drive

2. Which of the following would be the most appropriate question to ask FIRST, when gathering
information from customers about a problem with their Apple product?

A) What steps have you taken to resolve the problem yourself?
B) What operating system are you using?
C) Did you turn off the computer improperly?
D) What is the issue?

3. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of RAM are written to NVRAM before sleep.
B) The contents of the hard disk are encrypted before sleep.
C) The contents of RAM are written to hard disk before sleep.
D) The contents of the hard disk are read into RAM before sleep.

4. Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A) Thunderbolt
B) DVI
C) Gigabit Ethernet
D) FireWire 800

5. Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

A) Both types of displays are diagnosed identically.
B) Both types of displays use light emitting diodes.
C) Both types of displays use fluorescent lights.
D) Both types of displays have components that are individually replaceable.

Solutions: