Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
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How much ITILSC-OSA Exam Cost
The price of the ITILSC-OSA exam is $399 USD.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Business value and optimization - Core concepts and terminology |
| Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - IT operations control and facilities management - Application management practices - Service desk functions and structure |
| Technology and Implementation Considerations | 5% | - Tools and automation - Critical success factors - Challenges and risks |
| Request Fulfillment | 10% | - Request models and automation - Purpose and scope - Process and activities |
| Incident Management | 20% | - Objectives and scope - Process flow and activities - Prioritization and escalation - Interfaces and KPIs |
| Problem Management | 15% | - Proactive and reactive activities - Root cause analysis techniques - Known errors and workarounds |
| Event Management | 15% | - Metrics and interfaces - Purpose, scope, principles - Activities and processes |
| Access Management | 10% | - Compliance and security - Purpose and policies - Process steps and controls |
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