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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Value System | 20% | - Continual improvement - Governance - Management Practices overview - Service Value Chain activities - Guiding Principles (7 principles and application) |
| Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration |
| ITIL Management Practices | 28% | - Service Management Practices
|
| Four Dimensions of Product and Service Management | 17% | - Partners and Suppliers - Organizations and People - Value Streams and Processes - Information and Technology - Holistic approach and interdependencies |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
How does the 'organizations and people' dimension contribute to effective product and service management?
- A. By managing relationships with external organizations
- B. By automating workflows across value streams
- C. By defining the technologies used to deliver services
- D. By ensuring skills, culture, and communication support value creation
Correct Answer: D 🗳️
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What does the ITIL Guiding Principle 'think and work holistically' emphasize?
- A. Assigning responsibility for improvements to a single team
- B. Considering all components of the service value system when making decisions
- C. Ensuring all activities result in value creation for the stakeholders
- D. Automating repetitive and manual tasks
Correct Answer: B 🗳️
Explanation: Only visible for DumpsFree members. You can sign-up / login (it's free).
When is the earliest that a workaround can be documented in 'problem management'?
- A. After the problem has been analyzed
- B. After the problem has been resolved
- C. After the problem has been logged
- D. After the problem has been prioritized
Correct Answer: C 🗳️
Which of the following is NOT an activity of digital product and service lifecycle?
- A. Agree
- B. Discover
- C. Acquire
- D. Build
Correct Answer: A 🗳️
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Where are the details of the required performance outcomes of a service defined?
- A. Service level agreements
- B. Service requests
- C. Service offerings
- D. Service components
Correct Answer: A 🗳️
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