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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. What can be improved by achieving quality objectives?

A) effectiveness of the service
B) personal satisfaction of the Configuration Manager
C) relationship with unauthorized parties
D) relationship with interested suppliers

2. Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?

A) Known Errors
B) Incidents
C) Requests for Change (RFCs)
D) Licenses

3. What is the correct way to make a change to a contract as a result of a major review of an authorized contract?

A) through the Change Management process
B) through the Customer representative
C) through the Supplier Management process
D) through the Business Relationship Management process

4. Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?

A) how they contribute to the total salary reduction
B) how they contribute to the Total Cost of Ownership (TCO)
C) how they contribute to the achievement of the Service Management objectives
D) how they can provide policies and a framework for a Management System

5. What level of Capacity is targeted by Capacity Management?

A) sufficient Capacity to meet all current and future demands
B) sufficient Capacity to meet current demands only
C) sufficient Capacity to meet all development and operational requirements
D) sufficient Capacity to meet agreed current and future demands

Solutions: