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Training Courses Recommended For The Exam Preparation
Now that you are familiar with the 500-450 exam outline in detail, you realize that thorough preparation is necessary. Thus, you can enroll in the following training courses from the official vendor. It will help you get the right guidance from Cisco experts and become eligible to take the Cisco 500-450 test.
Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS) 600-460 exam has been renumbered recently and now sounds as 500-450 exam. It is an IT standard certification exam that aids the candidates to demonstrate their knowledge of deploying and installing the Cisco Unified Contact Center Enterprise solutions. The aspiring candidates who want to open up new career opportunities in the IT sector can go for 500-450 exam. Furthermore, it can make your path to get your desired job by getting the Cisco Unified Contact Center Enterprise Specialist certification.
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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 by Cisco
It is a 5-day instructor-led course that is for the engineers or customers who want to get involved with support of the UCCE solution deployed in the CVP environment. Moreover, it covers the requirements, tools, and resources need to perform the changes, moves, and routines add to the inbound and outbound environment. So, the candidates who are interested in doing the level 1-2 support of the solution should do this training program for preparing for Cisco 500-450 exam that includes the following topics:
- Classifying the basic operations and components of the Unified CCE solution
- Performing the ICM configuration tasks mandatory to support basic agent functionality
- Identifying how to deploy the CVP VXML component in the UCCE solution
- Creating and testing a basic ICM script using microapps
- Identifying the basic components and operations of the Unified CCE solution
- Configuring and scripting a basic UCCE CVP deployment
- Generating basic reports utilizing Cisco Unified IC
This course covers the 7 modules that will aid you in preparing well for the actual exam. On the official webpage of this Cisco course, you can deeply get information about each topic, possible delivery formats, and its schedule.
Conclusion
Now you realize that without preparation, it’s hard to ace the Cisco 500-450 exam. However, you can take help from the training courses and books mentioned above or other reliable third-party resources to prepare well for the final test. It is important to go deep into the concepts of the topics to learn about them. Pass this Cisco exam by getting good grades as it will open a door full of opportunities and will allow you to obtain the Cisco Unified Contact Center Specialist certification.
Cisco 500-450 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation Process for ICM Components | 21% | - Configuration requirements for voice gateway in Packaged CCE - Install/setup for SIP dialer and voice gateways - Configuration limits for Packaged CCE - Cisco Unified Intelligence Center in virtual environments - Configuration roles for agent teams - Configuration elements for Cisco Unified CVP required in Unified ICM - Install/configure Cisco Finesse |
| Topic 2: Additional Cisco Unified Contact Center Enterprise Knowledge Areas | - Other related topics including call flow scripting, tools, and troubleshooting (Cisco blueprint may include additional objectives) | |
| Topic 3: Fault Tolerant Characteristics of Cisco Unified Contact Center Enterprise | 14% | - Requirements for Cisco Unified ICM heartbeats - Fault-tolerant integration of Cisco Unified Customer Voice Portal - Internal communications between Cisco Unified ICM components - Cisco Finesse configuration updates - Considerations for upgrading components - Cisco ICM call routing resiliency - Impact of network failure on Cisco Unified CCE solution - Cisco Unified ICM router key explanation - Synchronization between Cisco Unified ICM components |



