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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application Development | 15% | - Modular Enterprise Reuse - Center-out architecture - Coexistence strategies - Pega Blueprint and application design - Customer Service Constellation transition |
| Topic 2: Data Integration | 15% | - Common Data Model - Entity relationships and configuration - External data integration and storage options |
| Topic 3: Interaction Management | 20% | - Agent suggestions and guidance - Pega Knowledge Buddy and content management - Business Conditions - Dialogs configuration - Customer Verification |
| Topic 4: Reporting and Insights | 5% | - Insights creation - Operational dashboards |
| Topic 5: User Experience | 20% | - Composite best practices - Composite tabs and agent interface configuration - Constellation UX best practices |
| Topic 6: Core Business Outcomes | 5% | - Contact center foundations - Contact center value drivers |
| Topic 7: Channels | 20% | - Pega Digital Messaging - Pega Call configuration - Email bots and agentic channels - Pega Voice AI |



