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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)

A) Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.
B) Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.
C) Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.
D) Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.
E) Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.

2. Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

A) TLS
B) HTTP
C) HTML
D) XMPP

3. Which three statements about Avaya IP Office™ Server Edition (non-Select) are true? (Choose three.)

A) It can be upgraded to the Select version.
B) It can be expanded to support 2.000 users in non-Select.
C) It must have an Avava IP Office™ 500V2 Gateway to support SIP trunks.
D) It requires a primary and secondary server.
E) It is a software-based solution.

4. A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone.
What could be the cause of this problem?

A) Improper configuration of the system Locale.
B) Ring delay is not configured on system telephony settings.
C) High level is set on Incoming Call Route.
D) IP Office is not receiving the ICLID from PSTN.

5. Within the Configuration Wizard, which specific field must be populated first, before any other fields become visible?

A) Network Configuration
B) System Configuration
C) User Configuration
D) Ignition Configuration

Solutions: