[Aug-2022] ITIL ITIL-Foundation Exam Practice Test Questions - DumpsFree
Updated Certification Exam ITIL-Foundation Dumps - Practice Test Questions
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NEW QUESTION 170
What are underpinning contracts used to document?
- A. Metrics and critical success factors (CSFs) for internal support teams
- B. The provision of goods and services by third party suppliers
- C. Service levels that have been agreed between the internal service provider and their customer
- D. The provision of IT services or business services by a service provider
Answer: B
NEW QUESTION 171
Which of the following is service transition planning and support NOT responsible for?
- A. Prioritizing conflicts for service transition resources
- B. Maintaining policies, standards and models for service transition activities and processes
- C. Detailed planning of the build and test of individual changes
- D. Coordinating the efforts required to manage multiple simultaneous transitions
Answer: C
NEW QUESTION 172
Which process is responsible for sourcing and delivering components of requested standard services?
- A. IT finance
- B. Service desk
- C. Service portfolio management
- D. Request fulfilment
Answer: D
NEW QUESTION 173
Which of the following BEST describes the purpose of access management?
- A. To prevent problems and resulting Incidents from happening
- B. To provide a channel for users to request and receive standard services
- C. To detect security events and make sense of them
- D. Provides the rights for users to be able to use a service or group of services
Answer: D
NEW QUESTION 174
Which of the following BEST describes service strategies' value to the business?
- A. Reduction in the duration and frequency of service outages
- B. Reduction in unplanned costs through optimized handling of service outages
- C. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
- D. Allows higher volumes of successful change
Answer: C
NEW QUESTION 175
Which one of the following is the purpose of service level management?
- A. To ensure that sufficient capacity is provided to deliver the agreed performance of services
- B. To create and populate a service catalogue
- C. To carry out the service operations activities needed to support current IT services
- D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
NEW QUESTION 176
Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?
- A. Business capacity management
- B. Service capacity management
- C. Supplier capacity management
- D. Component capacity management
Answer: A
NEW QUESTION 177
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?
- A. Corporate, customer, service
- B. Technology, customer, user
- C. Service, user, IT
- D. Corporate, customer, technology
Answer: A
NEW QUESTION 178
Which of the following BEST describes a service level agreement (SLA.?
- A. A written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties
- B. An agreement between an IT service provider and another part of the same organization that assists with the provision of services
- C. A partnership developed between the IT service provider and the customer, so that a mutually beneficial agreement is reached
- D. The key service targets and responsibilities of both parties that are used to hold each party accountable when disputes arise
Answer: A
NEW QUESTION 179
Which process is responsible for managing all service requests from users?
- A. Change fulfilment
- B. Incident management
- C. Event management
- D. Request fulfilment
Answer: D
NEW QUESTION 180
Which role is accountable for the operational management of a process?
- A. Change manager
- B. Process manager
- C. Service manager
- D. Process practitioner
Answer: B
NEW QUESTION 181
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
- A. Capacity management
- B. Incident management
- C. Service level management
- D. IT operations management
Answer: D
NEW QUESTION 182
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
- A. Change management
- B. Service level management
- C. Problem management
- D. Event management
Answer: C
NEW QUESTION 183
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
- A. Service transition
- B. Service level management
- C. Service Design.
- D. Service operation.
Answer: A
NEW QUESTION 184
In which of the following should details of a workaround be documented?
- A. The problem record
- B. The service level agreement (SLA)
- C. The availability management information system
- D. The IT service continuity plan
Answer: A
NEW QUESTION 185
Which of the following are benefits to the business of implementing service transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes
- A. 2 and 3 only
- B. 1 and 2 only
- C. None of the above
- D. 1 and 3 only
Answer: D
NEW QUESTION 186
Where would you expect incident resolution targets to be documented?
- A. A request for change (RFC)
- B. A service description
- C. A service level agreement (SLA)
- D. The service portfolio
Answer: C
NEW QUESTION 187
What is the result of carrying out an activity, following a process or delivering an IT service known as?
- A. Outcome
- B. Change
- C. Problem
- D. Incident
Answer: A
NEW QUESTION 188
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