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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Customer Responsiveness.
B) Motivation.
C) Value.
D) Demarcation.

2. In which documents are the Care service level commitments with the customer officially stated?

A) Care Agreement.
B) Care Plan.
C) Project Plan.
D) Account plan.

3. A complex NSN solution is delivered by SI project management. It consists of four NSN products; two of them include SI customized SW and two include 3rd party SW applications. Who is responsible for agreeing and setting up technical support for the 3rd party products?

A) SI Technical Manager.
B) Care 3rd Party Service Manager.
C) Care Program Manager.
D) Mainly Care 3rd Party Service Manager, assisted by SI Partner Manager.

4. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When Work-in-Progress is invoiced and released as cost.
B) Depreciation is much higher than amortization rates.
C) The company invoices and records sales, but the customers do not pay.
D) When Work-in-Progress is increasing rapidly.

5. The Care Plan should be updated:

A) At least once per year.
B) Only after each contract change.
C) On customer request only.
D) After each change to Care setup described.

Solutions: