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The Microsoft MB-920 exam study material is a crucial requirement for the candidates who have chosen to pursue the Microsoft Dynamics 365 Fundamentals exam. This exam is not easy and requires the right preparation material to get success in it. The Microsoft MB-920 exam dumps are available in PDF format, which is downloadable and printable. This study guide can be accessed by users anywhere in the world, at any time they like.

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Certification Topics of Microsoft MB-920 Exam

The topics included in the Microsoft Dynamics 365 Fundamentals Exam are:

• Dynamics 365 for Customer Engagement
• Manage apps
• Dynamics 365 for Finance and Operations
• Introduction to CRM Service Management
• Dynamics 365 for Talent
• Introduction to CRM Marketing Management
• Manage data access and protection
• Manage policies and profiles
• Security privacy
• Manage updates
• Power Platform
• Cash management
• Deploy Windows devices
• Manage identity and access
• CRM Field Service Management and Project Services Automation
• Accounting standards and localizations for finance

Prerequisites for Microsoft MB-920 Exam

It's important to be familiar with the prerequisites before taking MB-920. The prerequisites will help you understand the topics covered in the test. Besides, they will also guide you on how to go about preparing for the exam.

• Finance and Business Intelligence
• Sales, Marketing and Customer Service
• Microsoft Dynamics 365 Customer Engagement Overview
• It is important to be familiar with the latest Dynamics 365 applications.
• You need to have some experience in implementing Dynamics 365 Customer Engagement and Power Platform solutions.
• You need to have experience in using Azure Cognitive Services such as Text Analytics, LUIS, etc.
• You should have knowledge on how to use the Microsoft Dynamics 365 applications such as the Customer Service and Field Service.
• Basic knowledge of how sales process is used for managing opportunities
• You should have some knowledge on how to use the PowerApps, Flow, Portal, and PowerBI.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-920

Microsoft MB-920 Exam Syllabus Topics: