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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. What is accreditation in the context of ISO/IEC 20000?

A) The determination of measurement results using defined procedures on the basis of documented requirements
B) The notification of approved testing and certification bodies with the relevant authority for publication
C) The evaluation of test results to verify compliance with requirements plus confirmation by the certification body
D) The official recognition by a third party of organizations involved in testing, inspection and certification

2. Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?

A) how they contribute to the total salary reduction
B) how they contribute to the Total Cost of Ownership (TCO)
C) how they contribute to the achievement of the Service Management objectives
D) how they can provide policies and a framework for a Management System

3. Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?

A) Known Errors
B) Incidents
C) Requests for Change (RFCs)
D) Licenses

4. Security controls shall be documented. What will the controls be related to?

A) risks
B) staff
C) services
D) locations

5. What does the standard explicitly recommend to be implemented with Configuration Management?

A) Change
B) Change and Release
C) Release
D) Change and Security

Solutions: