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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A) Create Close Plan
B) Create Account Plan
C) Find Similar Deals

2. Universal Containers (UC) is preparing and defining success criteria for Agentforce Testing Center test cases. Which details should UC specify as the expected output to ensure the tests accurately reflect the agent's functionality?

A) Expected Flow API Name
B) Expected Topic API Name
C) Expected Prompt Template Name

3. Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A) Turn on Agent.
B) Turn on Prompt Builder.
C) Turn on Einstein Generative AI.

4. Universal Containers plans to enhance the customer support team's productivity using AI. Which specific use case necessitates the use of Prompt Builder?

A) Estimating support ticket volume based on historical data and seasonal trends
B) Creating a draft of a support bulletin post for new product patches
C) Creating an Al-generated customer support agent performance score

5. Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?

A) Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action.
B) Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.
C) Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

Solutions: