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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Maximum number of calls on each line must be set to two.
B) Agent ACD line can be a shared line.
C) Busy triggers on each line must be set to one.
D) Lines can be configured to forward calls to other lines on the phone.

2. The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?

A) The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
B) The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.
C) The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
D) The High value is used to size the priority queue for the QoS tagging at AF31.

3. The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?

A) post-routing
B) pre-routing
C) service control routing
D) translation routing
E) event-based routing

4. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Services group
B) Internet Script Editor group
C) Configuration group
D) Setup group

5. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Join Across Lines and Direct Transfer Across Lines
B) Swap and Cancel
C) Call Park and Pickup
D) Logical Partition

Solutions: