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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Delete recordings permanently.
B) Perform Retention Policy management.
C) Search for specific agent interactions with the customer.
D) Filter the list of recordings based on set criteria.
E) Tag recordings with descriptive keywords.

2. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.ciscoccservice.com:443
B) *.ucce.com:443
C) *.amazonaws.com
D) *.wxcc.com:443
E) *.wbx.com:443

3. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) schedule timezone
B) phone ANI
C) schedule date in YYYY-MM-DD format
D) schedule date in YYYY-DD-MM format
E) customer name

4. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Navigation
B) Panel
C) Headless
D) Persistent

5. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server port
B) incorrect email asset SMTP server security method
C) incorrect email asset SMTP server address
D) incorrect email asset SMTP server username
E) email asset not registered to Webex Engage

Solutions: