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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In Scoping
B) In Administrator Work Center
C) In the Service Control Center
D) In Fine-tuning

2. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Group customer
B) Corporate customers
C) Individual customers
D) Competitors

3. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Responsible employee
B) Service engineer
C) Service technician team
D) Territory Manager
E) Customer

4. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A) For each object to be migrated, the CSV fields must be mapped to the fields in the system
B) There is a template available for each object that allows tool-supported migration
C) You do NOT need to know the definitions of each of the fields
D) The template structure is predefined and CANNOT be changed
E) You can upload the data only once

5. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Request new tenants
B) Create Business Roles
C) Upload data using the Mass Data Maintenance Tool
D) Apply SDK solution

Solutions: