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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Reward employees; motivate staff performance; manage operations planned changes
B) Review and recommend product changes; satisfy customer needs; open communication
C) Enhance competition; understand consumer preferences; maintain communication with operations
D) Baseline for managing quality process; investment in preventative costs; budgeting

2. When is capacity measurement at the best operating level?

A) At the minimum point of the cost curve
B) When the total cost is minimized
C) At maximum capacity
D) When the average unit cost is minimized

3. Which total quality management (TQM) process was developed to stress management's responsibility for quality?

A) 14 points for quality improvement
B) Fitness quality for use
C) Statistical quality control charts
D) Product design quality

4. What helps an organization identify and plan the actions necessary to meet current and future customer demands?

A) Production capacity
B) Software development
C) Capacity planning
D) Current economic conditions

5. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers

A) Develop an incentive system to reward workers for their efforts
B) Require workers to use free time to do quality control charting
C) Separate the cultures in the organization so there will be no conflicts
D) Ensure that workers receive multifunctional training

Solutions: