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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is used as a tool to help define and measure performance?

A) A continual improvement register
B) A change schedule
C) An incident record
D) A service level agreement

2. Which is considered by the 'partners and suppliers' dimension?

A) Using formal roles and responsibilities
B) Defining controls and procedures
C) Working with an integrator to manage relationships
D) Using artificial intelligence

3. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A) Service request management
B) Incident management
C) Service level management
D) Change enablement

4. Which component is focused on the activities needed by an organization to help it co-create value?

A) Continual improvement
B) Guiding principles
C) Practices
D) Service value chain

5. Which is part of the 'focus on value' guiding principle?

A) Understanding what services help the service consumer
B) Identifying activities that can be achieved in smaller iterations
C) Reducing the number of steps in the customer experience
D) Assessing services to identify parts that can be reused

Solutions: