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Peoplecert ITIL 4 Specialist: High-velocity IT Sample Questions:
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high- risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?
- A. Delay all releases until a monthly governance meeting
- B. Reject continuous delivery for all regulated services
- C. Apply the same approval path to every change
- D. Use change models with different controls based on risk
Correct Answer: D 🗳️
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A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization ' s leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
* The pilot did not adequately address governance, risk, and compliance issues
* The organization is focused on innovation and lead time is not a priority
* Leaders desire smaller, more frequent, and more reliable deployments
* The company's policies require that Dev, testing and Ops are separated duties
- A. 2 and 3
- B. 3 and 4
- C. 1 and 2
- D. 1 and 4
Correct Answer: D 🗳️
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A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?
- A. Conduct a blameless post-mortem focused on learning
- B. Limit the review to technical logs only
- C. Escalate the issue directly to supplier management
- D. Suspend the staff involved until the investigation is complete
Correct Answer: A 🗳️
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A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?
- A. Chaos engineering
- B. Service level management
- C. Shift-left testing
- D. Kanban
Correct Answer: D 🗳️
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A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?
- A. Deployment management
- B. Incident management
- C. Service level management
- D. Problem management
Correct Answer: C 🗳️
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