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Certification Topics of Genesys GE0-702 Exam
The topics of the Genesys GE0-702 exam are as follows:
- Customer Interaction 80%
- Planning and Organizing Time 45%
- Building a Work Pipeline 20%
- Enterprise Processes 20%
Briefly explain the Importance of Genesys GE0-702 Certification
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What is the exam cost of Genesys GE0-702 Certification
The exam cost of Genesys GE0-702 Certification is 170 USD.
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Difficulty in writing the Genesys GE0-702 Exam
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Genesys GE0-702 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration & Integration | 15% | - Database and third-party system integration - Security and access control - Configuration Server objects |
| Routing Strategy Development | 30% | - Inbound call flow logic - Queue and agent selection rules - Universal Routing design |
| Inbound Voice Solution Architecture | 25% | - Genesys Framework and components - Interaction Server setup - SIP Server and Media Server configuration |
| Troubleshooting & Optimization | 10% | - Common issue resolution - Logging and monitoring tools - Performance tuning |
| IVR & VoiceXML Implementation | 20% | - GVP (Genesys Voice Platform) deployment - Call treatment and prompts - VoiceXML 2.1/3.0 integration |



