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Salesforce EEB101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Email Delivery and Testing | 15% | - Sender authentication and deliverability - Preview and test sends - A/B testing options - Send classifications and sender profiles |
| Topic 2: Subscriber and Data Management | 26% | - Importing and maintaining subscriber data - Subscriber key and sendable data - Lists and Data Extensions - Segmentation and filtering |
| Topic 3: Email Creation and Design | 26% | - Email templates and best practices - Personalization and dynamic content - Accessibility and rendering - Content Builder usage |
| Topic 4: Marketing Cloud Overview | 18% | - Navigation and core platform concepts - Legal and compliance requirements - Email Studio and application roles |
| Topic 5: Tracking, Reporting and Automation | 15% | - Standard reports and analytics - Bounce and complaint management - Basic automation and triggered sends - Email performance metrics |
Salesforce Email Essentials (EEB101) Sample Questions:
1. A marketer plans to send a transactional email.
Which three criteria should be met to ensure compliance with the CAN-SPAM Act? (Choose three.)
A) The email confirms a transaction between the recipient and sender.
B) The email body presents the transactional content prior to any commercial content.
C) The email body presents any commercial content prior to the transactional content.
D) The subject line contains a promotion to entice the recipient.
E) The subject line is transactional in nature and non-promotional.
2. What are the 5 proven email practices to drive revenue?
(Choose 5)
A) Improve Deliverability
B) Adhere to the CANSPAM act.
C) Gain Subscribers
D) Send email consumers want
E) Design for Clicks
F) Drive engagement
G) Use automation
3. A marketer would like to install the Salesforce Marketing Cloud Connector. Where can an installation guide be found?
A) Code.exacttarget.com
B) Help.exacttarget.com
C) AppExchange
D) Help and Training Portal
4. A marketer wants website visitors to have the option to subscribe to specific publications and make updates to their profile. Which tool would the marketer use in this scenario?
A) Subscriber Group
B) Send Log
C) Data Filter
D) Web Collect
5. What must be configured in a Marketing Cloud account to use the import wizard?
A) Enhanced FTP
B) Data Loader
C) Encrypted FTP
D) File Transfer
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: A,C,E,F,G | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |



