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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Integration | 16% | - Integration with SAP ERP and CRM - API and Web Services - SAP FSM System Configuration - Third-Party System Integration |
| Service Order Management | 26% | - Service Order Creation and Processing - Service Order Scheduling and Planning - Service Order Assignment and Routing - Service Order Status Management |
| Service Reporting and Analytics | 16% | - Custom Report Generation - Service Performance Metrics - Reports and Dashboards - KPI Monitoring and Analysis |
| Resource Management | 22% | - Workforce Planning and Forecasting - Technician Management - Skill-Based Matching - Travel and Route Optimization |
| Mobile Application | 20% | - Mobile Checkout and Time Tracking - Offline Capabilities - Field Service Mobile App Features - Real-Time Communication |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which of the following are examples of when business rules can be used?
There are three correct answers.
A) Attaching smartforms to activities
B) Sending notifications
C) Customizing screen configurations
D) Assigning a workflow to an activity
2. Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
A) Filling smartforms
B) Predicting assignment duration
C) Creating activity summaries
D) Filtering on the planning list
3. The partner admin manages the partners in the crowd workforce marketplace.
Choose the correct answer.
A) True
B) False
4. Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Collection of daily and historical data on system health
B) Development of new AI features
C) Overview of System Health score for SAP systems
D) Jump-ins to SAP Cloud ALM applications for detailed insights
E) Real-time financial analysis
5. What is the most common way to create master data in FSM?
Choose the correct answer.
A) Manual creation in the Master Data module
B) By integration with back-end systems
C) By bulk upload with the Data Loader
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: B,C,D | Question # 3 Answer: B | Question # 4 Answer: A,C,D | Question # 5 Answer: B |



