Prerequisites for CRT 211 Exam

There are no Prerequisites for Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam.

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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Data Relationships
• Restricting and Extending Object, Record, and Field Access
• Territory Management
• Determining Appropriate Sharing Solutions

2. Automation, Change Management, and Auditing

• Deployment Tools
• Change Management Options
• Sandboxes
• Auditing and Monitoring

3. Analytics and Data Management

• Dashboards
• Data Quality Features and Policies
• Report Types
• Creating Reports

4. Sales, Service, and Content Applications

• Products, Price Books, Schedules, and Quotes
• Entitlements
• Salesforce Knowledge
• Content Management
• Service Cloud Console Toolkit
• Forecasting

5. Customization: Fields

• Maintain data quality
• Administer standard fields
• Create formula fields
• Work with record types and business processes
• Work with page layouts
• Create new custom fields
• Create selection fields: picklists and lookups

6. Managing Data

• Mass transfer records between users
• Mass delete records
• Keep records up to date with Data.com and social accounts and contacts
• Back up data with a weekly export
• Import new records using import wizards
• Update existing records with the data loader

7. Reports and Dashboards

• Create new reports with the report builder
• Run and modify reports
• Print, export, and email reports
• Filter reports
• Build dashboards
• Summarize report data with formulas and visual summaries

8.Automation

• Manage email administration
• Set up workflow rules and Process Builder
• Automate leads and cases

9. Managing the Support Process

• Enable collaboration in the Service Cloud
• Understand the Salesforce Console
• Automate the support process
• Analyze support data with reports and dashboards

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

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