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ServiceNow Training and Certification
ServiceNow Certification Program FAQ
Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Problem Management | 10-15% | - Problem workflow and states
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Change Management | 15-20% | - Change calendar and planning
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Incident Management | 15-20% | - Incident creation and management
|
