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BlackBerry 10 Support Specialist Sample Questions:

1. What is the list of email retrieval methods that are natively supported on BlackBerry 10 (BB10)?

A) IMAP. POP. SMTP
B) ActiveSync. IMAP. POP, CalDAV, CardDAV
C) ActiveSync, IMAP, CalDAV
D) ActiveSync. IMAP, POP

2. What profile types can be created and managed from the BlackBerry Device Service (BDS) to be pushed to BlackBerry Tablets and Smartphones?

A) Network, Software, Security
B) User, Network, Security
C) Email. SCEP, Wi-Fi. VPN, Pro>^
D) BlackBerry Balance, BlackBerry ID, BlackBerry Protect

3. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.
B) The application is not trusted on the BlackBerry Device Service (BDS).
C) The video chat application is experiencing internal problems.
D) The users account has been locked out by the BDS.

4. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) There is no way for a user to tell which profiles have been pushed.
B) The Wi-Fi profile will have a lock icon next to it.
C) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
D) The Wi-Fi profile will have a briefcase icon next to it.

5. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Work Account is only used with extra security such as S/MIME and PGP.
B) Work Account connects to the Microsoft Exchange through MAPI.
C) Using the "Work Account" option adds an email account that is only active while in the office.
D) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.

Solutions: