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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Business Process Mapping and Optimization	12%	- Design optimized processes aligned with Salesforce - Identify improvement opportunities - Validate process designs with stakeholders - Map existing business processes
User Stories and Acceptance Criteria	18%	- Write clear, testable acceptance criteria - Manage and maintain user story documentation - Define components of a well-formed user story
Development Support and User Acceptance	12%	- Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Support development teams with clarification - Document lessons learned and feedback
Requirements Gathering and Management	18%	- Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements
Customer Discovery	17%	- Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage
Collaboration with Stakeholders	23%	- Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques - Plan discovery activities based on stakeholder groups

Salesforce Certified Business Analyst Sample Questions:

Question #1

Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?

A. Research the background of the client's Salesforce team.
B. Develop preliminary technical specifications.
C. Navigate the client's online purchasing process.

Reveal Solution Discussion 0

Correct Answer: C 🗳️