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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?

A) Research the background of the client's Salesforce team.
B) Develop preliminary technical specifications.
C) Navigate the client's online purchasing process.

2. The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields.
The business analyst is starting to construct user stories to support the new process.
What should each user story include?

A) Who, what, and why
B) Who, where, and how
C) Value, purpose, and need

3. Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

A) Be vulnerable and own their mistake.
B) Ask their supervisor for help immediately.
C) Promise to work harder to avoid other mistakes.

4. Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.
How is the success rate calculated?

A) number of passed test cases divided by total number of test cases
B) Number of failed test cases divided by total number of test cases
C) Total number of test cases divided by number of passed test cases

5. Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.
Which role does CK need?

A) Salesforce Administrator
B) Business Analyst
C) Solution Architect

Solutions: