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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Advanced Features | 10-15% | - Migration considerations - SIP integration basics - Unified Communications features |
| Topic 2: Installation and Configuration | 20-25% | - Licensing setup - Hardware requirements and installation - Initial system configuration - Network settings and connectivity |
| Topic 3: Administration Tasks | 25-30% | - Security administration - Hunt groups and call center configuration - System management using SAT/CLI - User and extension administration - Feature activation and management |
| Topic 4: Avaya Aura Communication Manager Architecture | 15-20% | - System components and architecture - System redundancy and failover - Feature Server functionality - Communication Manager messaging |
| Topic 5: Maintenance and Troubleshooting | 20-25% | - Backup and recovery procedures - Common issue resolution - System monitoring |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
What are the primary interfaces used for administering Communication Manager?
(Choose Two)
- A. Command Line Interface (CLI)
- B. Avaya Aura Contact Center
- C. System Manager web interface
- D. Desktop client application
Correct Answer: A,C 🗳️
How does the EC500 feature support mobile workforce management?
- A. By providing remote access to office telephony features.
- B. By allowing real-time data syncing across devices.
- C. By enabling GPS tracking of mobile devices.
- D. By increasing mobile device battery life during calls.
Correct Answer: A 🗳️
What is the primary function of Avaya Aura Communication Manager within the core architecture?
- A. To handle media processing tasks
- B. To manage user interfaces and client applications
- C. To provide external database connectivity
- D. To serve as a routing and signaling server
Correct Answer: D 🗳️
How does applying a Class of Service (COS) to a user affect their interaction with Communication Manager?
- A. It determines the level of access to various call handling features.
- B. It allows the user to bypass login procedures.
- C. It provides the user with unlimited call capabilities.
- D. It restricts the user to using only encrypted communications.
Correct Answer: A 🗳️
What distinguishes the Call Center ACD functionality from traditional call distribution methods?
- A. It restricts the ability to pick up calls from outside one's group
- B. It only allows calls to be routed within the same geographic location
- C. It utilizes complex algorithms to route calls based on predefined rules
- D. It requires manual intervention for each call routed
Correct Answer: C 🗳️
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