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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) IX™ Orchestration
B) Application Servers
C) Media Processing Platform
D) Experience Portal Manager

2. Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A) Avaya Application Server (AAS)
B) Avaya Common Platform (ACP)
C) Avaya Solutions Platform (ASP)
D) Avaya Server Platform (ASP)

3. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) PSTN Network Connectivity
B) MPLS VPN/Software Defined WAN Connectivity
C) Analog Trunk Access Connectivity
D) CC Solutions with ACCS Connectivity

4. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Avaya provides tools to install/upgrade the VMware hypervisor.
B) Standard VMware version (non-customized) is used.
C) Remote upgrade of servers is supported, and site visit is not required.
D) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.

5. A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?

A) Business Advocate
B) Best Service Routing
C) Expert Agent Selection
D) Advanced Call Vectoring

Solutions: