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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Interactive Voice Response (IVR) Self-Service
B) CM Extensions Management
C) Call Flow Management
D) Visual Phone

2. You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A) Only the initial synchronization will be done from the Synchronizer windows application.
B) Only the initial synchronization will be done through the Web interface.
C) The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.
D) The synchronizer can be used for initial data migration only.

3. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Products
B) Organization Hierarchy sites
C) ACCCM Dial plans
D) Administrators
E) OrganizationHierarchy teams

4. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
B) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
C) You need to useaSolaris User.
D) You can connect to all versions of CMS with the Openlink driver.
E) The CMS Supervisor must beinstalledon the ACCCM Server.

5. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
B) Verify that the user has permission to accessACCCM.
C) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
D) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.

Solutions: