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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center Solutions | 20% | - Routing, queuing, and call handling - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization |
| Deployment and Management | 25% | - Virtualization and survivability - Administration, maintenance, and licensing - Security, compliance, and troubleshooting - Solution design and sizing |
| Solution Selling and Customer Engagement | 10% | - Customer requirement analysis - Solution recommendation and positioning - Value proposition and ROI analysis |
| Avaya Team Engagement Solutions Overview | 20% | - Avaya portfolio and product offerings - Benefits and business value - Introduction to Avaya Team Engagement Solutions |
| Unified Communications and Collaboration (UC&C) | 25% | - Collaboration tools and endpoints - Avaya Equinox and Aura solutions - UC&C architecture and components - Integration with third-party applications |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
1. In addition to the simple Master/Slave redundancy, Avaya Equinox Management also supports Geo-Redundancy.
Which statement describes a typical geo-redundant deployment?
A) It uses local redundancy combined with an off-site backup server
B) It uses a primary at the main location with cascaded off-site backups
C) It uses multiple pairs of servers dispersed throughout the network
D) It uses a master at the main and slaves dispersed throughout the network
2. A customer was reading about Avaya IX Room Systems and calls you to ask several questions. they know that one of the unique features of XT5000 is 1080p60 dual video, but does not understand what the function of dual video is.
What would you tell the customer about dual video?
A) It allows the simultaneous sending and receiving of content and video
B) It allows the content to be on one display and video of the users on a second
C) It allows the location to see more of the participants using a second display when the number exceeds the capacity of a single display
D) It allows the HD content to contain motion that can span across two displays
3. Which two standard protocols are used by Avaya Aura Presence Services? (Choose two)
A) SIMPLE
B) H.323
C) MSRP
D) PR|M
E) XMPP
4. You are working on a design for a customer who requires presence and instant messaging. They have 8500 users. You are proposing the use of Avaya Multimedia Messaging (AMM). They are interested in redundancy.
Which minimal configuration will satisfy the customers need?
A) two Presence Service Instances with two AMM servers
B) two Presence Service Instances with three AMM servers
C) four Presence Service Instances with five AMM servers
D) three presence service Instances with two AMM servers
E) one Presence Service Instance with three AMM servers
5. A customer wants a deskphone with a touch screen, Bluetooth headset, and USB support.
Which deskphone would meet their request?
A) J169
B) 9641G
C) 9621G
D) J179
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A,E | Question # 4 Answer: B | Question # 5 Answer: B |



