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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer would like all incoming calls originating from the 719 area code routed to the Region719 hunt group. Which two steps are needed to program an Incoming Call Route (ICR) to meet this requirement? (Choose two.)

A) Add an Incoming Call Route for Any Voice with the destination of the Region719 hunt group.
B) Enter 719 in the Incoming Number field.
C) Enter 719 in the Incoming CLI field.
D) Select the Receptionist hunt group as the fallback Extension.
E) Edit the default ICR destination to Rogion719 hunt group.

2. What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?

A) Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
B) Number: N;
Telephone Number: N"@sipprpvider.com"
Feature: Dial Line Group 20
C) Number: N;
Telephone Number: N"sipprpvider"
Feature: Dial
Line Group 20
D) Number: N
Telephone Number: N"@sipprpvider.com"
Feature: Dial
Line Group 20

3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Test and document the results of the implemented solution.
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Replace hardware outside warranty.
E) Research possible causes and implement a solution

4. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Line circuit ID
B) Auto attendant WAVE file
C) IP Office and VoiceMail Pro traces
D) IP office configuration file and VoiceMail Pro call flow
E) Network packet sniff from the IP Office port

5. Which two email clients are supported for IP Office IMAP services? (Choose two.)

A) Lotus Notes
B) Microsoft Office Communicator
C) MS Outlook
D) Lotus Messages

Solutions: