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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone is set to Do Not Disturb (DND).
B) The phone requires a firmware update.
C) The phone has been restricted by the administrator.
D) The phone has registered to a backup IP Office.

2. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
C) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

3. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Unified Messaging
B) Message Manager
C) Outcalling
D) Voicemail Pro with IMS
E) Voicemail Pro with UMS

4. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) Avaya IP Endpoints License
B) Voice Compression Module
C) LAN Interface Module
D) H.323 Networking License

5. What does "IMAP support" mean in the IP Office UMS service?

A) I can see/listen to voicemail messages by Web browser.
B) I can receive voicemail messages only using MS Outlook.
C) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
D) All messages are forwarded to my email account and deleted on my phone.
E) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.

Solutions: