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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Small Community Network (SCN) design - Site topology, scalability, and capacity planning |
| Maintenance & Troubleshooting | 10% | - Performance verification - Fault diagnosis and monitoring - Common issue resolution |
| IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Control units and expansion modules - Power options and hardware compatibility |
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
| Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs - Customer productivity and business requirements |
| Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - One-X Portal and user applications - VoiceMail Pro and auto attendant |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
A) VoiceMail Pro Client
B) One-X Portal
C) IP Office Manager
D) Embedded File Manager
2. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
A) G.729(a) for the SIP trunk and G.711 for the IP telephones
B) G.711 for the SIP trunk and G.729(a) for the IP telephones
C) G.711 for the SIP trunk and G.711 for the IP telephones
D) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
3. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) HTTP
B) MAPI
C) IMAP
D) POP3
4. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote works and would like to provide hard telephones for their remote works to login at home. What is needed to accomplish this?
A) Modified 46XXsettings. scr file
B) 1616 IP Phone with VPN software
C) modified 46vpnsettings .txt file
D) VPN gateway for each remote worker
5. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
A) ContactStore
B) Voicemail Pro
C) CCR
D) IIS
E) One-X Portal
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |



