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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:

A) notify stakeholders when a threshold is violated.
B) determine the source of business data in the process.
C) measure the operations within a process.
D) reward participants for superior performance in the process.

2. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest no changes to the metrics.
B) Suggest that the COE should aggregate information on the ROI for each project.
C) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
D) Suggest that an additional category of metrics for defect rates be collected.

3. The BPM Program Manager, Process Owner, and Lead Developer are collaborating to define the theme and assign user stories for the next iteration. The team is planning the 7th of 15 iterations in the Release Plan for Release One. The Program Manager displays a Team Velocity chart showing that the Development team has shown significant growth in story points accepted from iterations 1 to 4 and has been leveling off to roughly 200 story points in iterations 5 and 6.
Given there are 9 iterations remaining in the release plan, the Process Owner immediately recognizes there is room for roughly 1800 story points in the remaining time for Release One. However, the backlog contains 2400 story points marked as "high" priority and another 1200 story points marked as "medium" priority. The Process Owner asks to reduce the points assessed to the high priority user stories to bring the total points down to roughly 1800 so as to make them fit in the remaining time. The Program Manager agrees.
What is wrong with this scenario?

A) Team Velocity is fixed and changing the method of estimating story points mid-way through a release will not increase the scope of work that can be completed.
B) This is a conversation for a Release Planning meeting and not during Iteration Planning.
C) Process Owner forgot to include a risk factor of 1.4 that should be applied to 1800 resulting in roughly 2500 story points (1.4 x 1800 = 2520) remaining in the Release. No action should be taken.
D) Both "high" and "medium" priority stories should be included in the Release Plan meaning all user story points should be reduced by 50% to get all high/medium priority stories to fit in 1800 points remaining (2400+1200 = 3600 : 3600/2 = 1800).

4. The BPM analyst, Process Owner and BPM program manager have created a list of user stories with point estimates. What do user story points measure?

A) The value of the user story.
B) The priority of the user story.
C) The time in hours required to implement the user stories.
D) An approximate, relative measurement of the development effort.

Solutions: