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IBM System x Server Family Technical Support V1 Sample Questions:

1. After submitting a configuration that meets the customer's requirements, a TDA is suggested.
The customer is not familiar with the TDA process and asks why this should be done. Which of the
following is a benefit of a TDA?

A) A TDA will ensure the solutions and configurations are complete and technically accurate
B) A TDA brings an IBM technician onsite to properly inspect installed hardware and related software
C) A TDA will guarantee that the hardware will work in the customer's environment at the volumes projected
D) A TDA is required only for IBM direct-sourced business opportunities

2. An installed Cisco LAN customer is concerned about the IBM networking switches that have been proposed as part of the solution. The customer is most concerned with the IBM switches integrating into the existing network without issues. Which of the following is the best resource to use to remove the customer's doubt about interoperability?

A) IBM Server Proven web site
B) Cisco web site
C) IBM Sales Manual
D) Tally Group report

3. An existing IBM System x customer is evaluating PureFlex. They want to know their best option to manage this new environment. Which of the following should be recommended?

A) IVM
B) HMC
C) IBM Systems Director
D) FSM

4. A customer needs to install a rack with seven of the x3650 M4 servers with standard line cords. Each server has redundant power supplies. Which of the following meets this requirement?

A) Two DPI C19 Enterprise PDUs
B) One DPI Universal Rack PDU
C) One DPI C13 Enterprise PDU
D) Two DPI C13 Enterprise PDUs

5. Throughout the sales process the sales professional has been a valued resource to a client who purchased a Flex Chassis with a FSM and five x240 nodes. The client runs into an issue and reaches out to the sales professional for help. Which of the following actions is appropriate?

A) Tell them to google their issue online.
B) Tell the client you are a presales resource and cannot help.
C) Begin to troubleshoot the issue for the client.
D) Recommend they open a service call.

Solutions: